SUPPORT
Contents
User Guides
Bug & Feature requests
OCTOPUS RAW Player bug & feature tracker
Contact
General support: support@octopuscinema.com
Billing enquiries: billing@octopuscinema.com
Policies
Privacy Policy
OCTOPUS wants to protect your privacy while using our website. This privacy notice tells you what to expect us to do with your personal information.
Contact
support@octopuscinema.com
What information we collect, use, how and why
When you visit the OCTOPUS website, we use Google Analytics to record some general data about your visit for marketing purposes. This information is not personally identifiable (i.e. cannot be traced to an individual user) and not stored by OCTOPUS.
If you purchase an OCTOPUS software product, we ask for your name in addition to your email address and temporarily request your credit card information to process your payment. Your personal details are retained so we can provide customer service support, but the credit card information is not retained by us.
Lawful bases and data protection rights
Our lawful bases for collecting or using personal information to provide our products and services are consent; We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
How long we keep information
Website user information is kept for a maximum of 14 months. If you have purchased a software license, we are required to hold associated name and email details available in the case of product returns/refunds, future upgrade eligibility etc.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. [link: https://www.ico.org.uk/make-a-complaint]
Last updated 6 February 2025