SUPPORT
User Guides
Bug & Feature requests
OCTOPUS RAW Player bug & feature tracker
Contact
General support: support@octopuscinema.com
Billing enquiries: billing@octopuscinema.com
Policies
Privacy Policy
OCTOPUS wants to protect your privacy while using our website. The principles below explain how we use information you provide us, and ways you can review and control that information.
How we use your information
When you visit the OCTOPUS website, we use Google Analytics to record some general data about your visit for marketing purposes. This information is not personally identifiable (i.e. cannot be traced to an individual user) and not stored by OCTOPUS.
If you purchase an OCTOPUS software product, we ask for your name in addition to your email address and temporarily request your credit card information to process your payment. Your personal details are retained so we can provide customer service support, but the credit card information is not retained by us.
How to control the information we hold about you
You can email a request to support@octopuscinema.com for us to remove your email address and details from our database. All personally identifiable information we can find will be removed from our system.
If you have purchased a software license, we are required to hold those details available in the case of product returns/refunds, future upgrade eligibility etc.
We can unsubscribe you from our email marketing lists manually, or you may manage your mailing list subscription by clicking the appropriate link at the bottom of our emails.